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Refund and Returns Policy

Return policy is simple. Make sure that you can only claim the product within 2 days after that request will be not accepted.

  • All the mobile phone we delivered are original phones with its official warranty.
  • The product must be in its original condition.
  • If you receive an electronic item in damaged/ broken, expired condition or any product that does not match its description, you can return it within 72 hours for replacement / exchange.
  • For complain,contact us through the official phone number or place an email at support@trendytore.pk
  • If you failed to contact us through phone number then must drop an email to us within time limit.
  • For complain you have to mention your order number and proper reason for returning the product.
  • The product that is imported from china have only check warranty after that no claim will be accepted.
  • The electronic products that have 6 months or 1 year brand warranty will be claimed by yourself at that brand’s service center.
  • If the parcel is open or unsealed than must inform us.
  •  If the product is broken during shipping or some item is missing in the parcel then inform us the relevant query.
  • Mobile warranty will be claimed to their company’s service center.
  • Return is only possible if the product is unopened.
  • Return of opened products only possible if a fault is found.
  • If fault is claimed in a non-faulty order then shipment charges will be paid by the customer.
  • For returning a product shipping charges is paid by the customer.
  • You can ship it to us using any courier service.

Refund policy

  • The amount of any product will not be return.
  • You faulty product is replace with new one within couple of days.
  • You can also get a voucher of that amount and buy any other product using that voucher.
  • For getting voucher you must have to contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {admin@trendystore.pk} for questions related to refunds and returns.

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